Flavor Sources Sales FAQ – Everything You Need to Know Before Ordering
Welcome to Flavor Sources Sales FAQ. As a professional manufacturer of green cleaning products with a 2400㎡ automated factory, we provide high-quality HOME CLEANING SERIES, LIVING ROOM SETS, HEALTHY FRESH AIR SETS, FAMILY CLEANING SETS, KITCHEN SETS, BATHROOM SETS, CLOTHES CLEANING SETS, PERSONAL CARE SETS, and our popular GREEN CLEANING 500ml series.
Whether you are a distributor, brand owner, supermarket chain, or wholesaler in Africa, Middle East, or other regions, this page answers the most common questions about ordering, customization, shipping, and partnership with Flavor Sources.
Can’t find your answer? Contact our export team directly via WhatsApp or the inquiry form — we reply within 24 hours.
Detailed FAQ
1. General & Company Questions
Q: Who is Flavor Sources?
A: Flavor Sources (Shandong Fanming Environmental Protection Technology Co., Ltd.) is a modern manufacturer integrating R&D, production, and export of green cleaning products and daily chemical solutions. We operate a 2400㎡ factory with multiple automated production lines, purification workshops, and full export qualifications. We specialize in helping small and medium manufacturers and brand owners grow with premium, eco-friendly cleaning products.
Q: What product series do you offer?
A: Our main series include:
- HOME CLEANING SERIES
- LIVING ROOM SETS
- HEALTHY FRESH AIR SETS
- FAMILY CLEANING SETS
- KITCHEN SETS
- BATHROOM SETS
- CLOTHES CLEANING SETS
- PERSONAL CARE SETS
- GREEN CLEANING 500ml series
We also support full custom development for daily chemical cleaning essence and related products.
2. Product & Quality Questions
Q: Are your products eco-friendly and safe?
A: Yes. All Flavor Sources products use environmentally friendly formulas, low-chemical ingredients, and biodegradable packaging where possible. Many items are designed for household, hotel, and medical use, with strict quality control to ensure safety and effectiveness.
Q: Do you have certifications?
A: We hold the Disinfectant Production License, Business License, and multiple “Contract-honoring & Credit-keeping Enterprise” certificates. We can provide CO, MSDS, and other export documents as required.
Q: Can I test the products before bulk ordering?
A: Absolutely. We offer 1–2 free samples per series (customer pays shipping cost only). Samples are shipped within 3–7 days.
3. Order & MOQ Questions
Q: What is your Minimum Order Quantity (MOQ)?
A: Our MOQ is flexible:
1×20GP mixed container for full series orders Smaller trial orders are welcome for new customers. We support mixed loading of different series (e.g., KITCHEN SETS + BATHROOM SETS).
500–1000 pcs per SKU for most items
Q: How do I place an order?
A: Simply send your inquiry → receive quotation and samples → confirm specifications → sign contract / Proforma Invoice → pay deposit → production → balance payment → shipment. Full step-by-step guide is available on our How to Place Order page.
Q: What is the production lead time?
A: Standard production time is 15–25 days after deposit and artwork confirmation. Urgent orders can be accelerated upon request.
4. OEM / ODM / Customization Questions
Q: Do you offer OEM and private label services?
A: Yes! We provide full OEM/ODM and private label services including:
- Custom formula development
- Fragrance and color customization
- Private label design and packaging
- Marketing materials (catalogs, images, videos)
We help many African and Middle East clients launch their own branded cleaning products successfully.
Q: Can you customize products for my market?
A: Definitely. We can adjust formulas for local climate, water quality, or specific regulations in Africa and Middle East countries. Tell us your requirements and we will develop tailored solutions.
5. Payment, Shipping & Logistics Questions
Q: What payment terms do you accept?
A:
Monthly settlement available for long-term partners
Standard: 30% T/T deposit, 70% balance before shipment
L/C for orders above USD 50,000
Q: Do you ship to Africa and the Middle East?
A: Yes. We have rich experience shipping to Nigeria, Kenya, Egypt, Saudi Arabia, UAE, South Africa, and many other countries. We offer sea freight (most economical), air freight, and DDP door-to-door service.
Q: Who is responsible for import duties and taxes?
A: Usually the buyer handles import clearance and duties in their country. We provide all necessary export documents (Commercial Invoice, Packing List, Certificate of Origin, MSDS, etc.).
6. After-Sales & Support Questions
Q: What is your after-sales policy?
A: We offer a quality guarantee. If there is any quality issue (not caused by improper use or storage), we will provide replacement or refund. We also provide technical support, usage guidance, and marketing assistance.
Q: Do you provide marketing support?
A: Yes. We supply high-resolution product images, detailed descriptions, promotional videos, and marketing strategy advice to help you sell more effectively in your local market.
Q: How can I contact you for more information?
A: You can reach our export team via:
- WhatsApp (preferred)
- Online inquiry form
We reply within 24 hours on working days.
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